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Refund policy

If you’re not completely satisfied with your purchase, please contact us via email within 30 days of receiving your order to explore your refund options.

Returns

You may return items within 30 days from the delivery date. To be eligible, products must be in their original condition—unused, unmodified, and returned with all original packaging, tags, and included accessories. Your order confirmation number is also required.

  • Return Period: Within 30 days of delivery
  • Condition Requirements: Items must be unused, in brand-new condition, and include original packaging and tags

How to Return an Item

  1. Contact Us: Email support@deaming.com with your order number and reason for the return.
  2. Prepare Your Package: We will email you a prepaid shipping label to attach to your package.
  3. Send It Back: Follow the provided instructions to return your item.

Return Shipping Costs

  • Defective, damaged, or incorrect items: Return shipping is covered by us.
  • All other returns (e.g., change of mind): Return shipping costs are the responsibility of the customer.

Refunds

Once we receive and inspect your returned item, your refund will be processed within 7 business days using your original payment method.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original product for a refund and place a new order.

Sale Items

Items purchased on sale or at a discounted price are not eligible for refunds. Additionally, special orders cannot be canceled or refunded once shipped.

Restocking Fees

We do not charge any restocking fees.

Incorrect Shipping Address

Please ensure your shipping details are accurate before placing your order. We are not responsible for issues resulting from incorrect addresses.

Questions

For more details, please refer to our FAQs or contact us directly. Our support team is available Monday to Friday, 9:00 AM – 5:00 PM EST, and we aim to respond within 24 hours.

Deaming

Address: 87 James St, East Hartford, CT 06108, USA

Email: support@deaming.com

Phone: +18607353792

Customer Support Timings:

9:00 AM - 5:00 PM EST, Monday - Friday (except for Weekends)

We aim to respond to emails within 24 hours during our business hours.