1. Do you offer free shipping?

Yes, we offer free shipping on all orders within the United States. No minimum purchase is required.

2. Where do you ship?

We currently ship within the United States only. International shipping is not available at this time.

3. How long will it take to receive my order?

• Order Cut-Off Time: Orders placed after 5:00 PM EST will be processed on the next business day.
• Processing Time: Orders are prepared and packed within 1–2 business days (Monday to Friday).
• Transit Time: Once dispatched, delivery typically takes 2–3 business days (Monday to Friday).
• Total Estimated Delivery: Most orders arrive within 3–5 business days from the date of purchase (Monday to Friday).

4. Can I track my order?

Yes. Once your order ships, you will receive a confirmation email with a tracking number.

5. What is your return policy?

You may return items within 30 days of delivery. Items must be unused, in original condition, and include all packaging, tags, and accessories.

6. How do I return an item?

1. Email support@deaming.com with your order number and reason.
2. We will provide a prepaid return label.
3. Follow the instructions and send the item back.

7. Do I have to pay for return shipping?

• Defective, damaged, or incorrect items: We cover return shipping.
• Other returns: Customer is responsible for return shipping costs.

8. How long does it take to receive a refund?

Refunds are processed within 7 business days after we receive and inspect the returned item.

9. Do you offer exchanges?

No, we do not offer direct exchanges. Please return the item for a refund and place a new order.

10. Can I return sale items?

No, sale or discounted items are not eligible for refunds.

11. Do you charge restocking fees?

No, we do not charge any restocking fees.

12. What if I entered the wrong shipping address?

Please ensure your shipping details are correct before placing your order. We are not responsible for incorrect addresses.

13. What should I do if my order is delayed or lost?

Please contact us and we will investigate and resolve the issue as quickly as possible.

14. How can I contact you?

Email: support@deaming.com
Phone: +18607353792
Address: 87 James St, East Hartford, CT 06108, USA

15. What are your support hours?

Monday – Friday, 9:00 AM – 5:00 PM EST. We aim to respond within 24 hours.